Frequently Asked Questions
The procedure is very simple. Go on the product you want to buy and select the size, Gender, Color(If any), Fabric(if multiple) and click on the Add to Cart option. You can select the quantity option below the gender to order multiple jackets.
Yes, we definitely ship our products internationally and meeting the international quality standard.
You can place your order by simply choosing the size from our Size Chart. Go to our Size Guide Tab in the same footer to know how to measure the size. Or simply, you can contact us by this [email protected] have the guidance about your size.
In that case, you can contact us on this [email protected] Or select our Custom size jackets option at the footer. You provide us your custom dimensions there and we will prepare the jacket of your size.
After placing the order. you will receive the confirmation email and your order will be processed in 5-10 business days. After that, it will be shipped and you will receive the tracking code through which you can track your order. So, you can have your jacket in 15-20 business days at your doorstep.
For the Custom orders, it depends on the nature of the request. But we strive our best to process the custom orders as soon as possible. And we ship the custom order jacket 10-15 business days. .
Yes, free shipping applies to all the countries except Russia, Israel, Brazil, and OFAC Sanctioned Countries.
You can track your Order from our Track your Order Page at the footer. What you need to do is to enter the Order Number and Email Address you have used to place the order at our Track your order option. And you will simply receive the status of your order.
And if your estimated delivery time has already been passed and you haven’t received your order then feel free to contact us at [email protected]
We never want our customers to have faulty items in their hands. Therefore, at the time you spot if there’s any fault in your product contact us immediately at [email protected] Send us your Order Number, The faulty item’s detail, and a Picture of the Fault. We will try our best to contact you and sort out your issue.
Your payment may have been declined due to any of the following reasons.
The billing address and Phone number you have provided are incorrect or not available. So, check if there’s any fault.
Your credit card has reached its limit or it is out of funds.
The credit/Debit card you have entered is incorre.
Your Credit/Debit Card is expired and you may need to renew it.
There are insufficient funds in your PayPal Account.
Yes, you can get any of the jackets you want, and you will receive the exact style jacket you wish to receive. Our craftsmen are the expert in making custom-style jackets and they have reached the level of superiority in this. .
No. feel free to reach us out with your queries or you can fill our custom jacket form to get the exact quotation. We will only charge once you place your order.
Questioning is the real nature of humans and we can understand that! Therefore we have found the solution to these concerns. Regarding the size, since you have an option to provide us exact body dimensions there is no chance that you can have an issue with its size. And for the style and appearance, it is our common practice that we send the image of the final product to our custom order customers. So, that you can have a better look at the outfit of your dream.
We are devoted to getting you the ideal jacket the first time. To reduce the number of returns, we provide genuine photos of your bespoke order before sending it. However, if your custom order does not fit you properly, we will make the first adjustment free of charge. Customers would also be responsible for the cost of returning the jacket to us.